CIVIL RIGHTS FOR HEALTHCARE AND MEDICAL TREATMENT IN THE FIRST MONTHS OF THE PANDEMIC: SOCIAL SURVEY RESULTS
I. V. Bogdan1, K. I. Gabov1, A. A. Dreneva1, A. V. Pravednikov1, D. P. Chistyakova1, T. A. Potyaeva2
1Research Institute of Health Organization and Medical Management of the Moscow City Health Department, Moscow, Russian Federation
2Commissioner for Human Rights in Moscow, Moscow, Russian Federation
Keywords: the right to health protection and medical care, Moscow, violating human rights, survey
Abstract
For a comprehensive study of the topic, several methods were used: analysis of messages in social media, telephone survey and focus group interviews. It was found that almost half of the respondents did not have a clear idea of what the right to health care includes; others envision the right as mostly free, high quality and accessible medical care. Authors identified the need of residents for medical care and assessed the volume of rights violations (January-September 2020). The study described the main behavioral strategies of population when faced with rights violation: avoiding the problem, solving the problem “on the spot”, solving the problem after violation. The study presents practical recommendations on organization and structure of channels for citizens’ appeal and awareness campaigns.
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