PERFECION OF SYSTEM OF INTERACTION OF STRUCTURAL DIVISIONS OF HOTEL FACILITY: INFORMATION AND LOGISTICS ASPECTS
V.A. Nazarkina1, B.I. Shteingoltz2
1Novosibirsk State Technical University, Karl Marx ave., 20, Novosibirsk, Novosibirsk region, 630073
2Novosibirsk State University of Economics and Management, Kamenskaya st., 56, Novosibirsk, Novosibirsk Region, 630099
Keywords: гостиничное предприятие, информационно-логистические потоки, структурные подразделения, информация, hotel facility, information and logistics flows, structural subdivisions, information
Abstract
The article considers the issues of interaction of structural subdivisions of a hotel facility. Examples of reasons of the issues arising due to lack of the system of interaction between hotel services are given. Information and logistics flows, arising between hotel services, are defined. Some technological and organizational solutions, permitting the improvement of the system of gathering keeping and handing over information inside a hotel facility are suggested. The technological solutions are connected with implementation of the upgraded version of the «Shelter» program and the «Meridian-1» unified data transmission system, the organizational and managerial - with the development and implementation of the unified special form, defining the functionality of the front office administrator with regard to servicing of information and logistics flows.
|
